We guarantee that our services will be available an average of 99.9% of the time. If your web site is not available 99.9% of the time in a given month, we will credit the amount of downtime to your next month's (or billing period's) hosting fees ten fold. What this means is that if your site is down for a period of 12 hours, you will be credited on your next bill for a period of 120 hours.
Downtime is defined as our network equipment or your shared or dedicated server being down. We do not control the whole Internet, and so we cannot guarantee your ability to access your site due to circumstances beyond our control (i.e. down routers, DoS attacks, web site configuration issues, etc.).
This does not include scheduled downtime which is posted in our Announcements section.
In order to receive your web hosting service credit you must: a) document your downtime - via email and b) have us verify downtime.
If you have any questions or concerns, please contact us at support@redtag.host.